At Bay Removals, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when providing our removalist, storage, freight, and related services.
We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). These principles guide how we manage personal information throughout its lifecycle, including its collection, use, disclosure, storage, security, and disposal.
For more information about the Australian Privacy Principles, visit the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website www.bayremovals.com.au/, from our website.
Bay Removals do not guarantee our website links or policy of authorised third parties.
Bay Removals collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
The Privacy Act defines sensitive information as information or opinions relating to an individual’s racial or ethnic origin, political opinions, political association memberships, religious or philosophical beliefs, trade union or professional association memberships, criminal history, or health information.
When Bay Removals will only use sensitive information:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Bay Removals may disclose your personal information in the following circumstances:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal Information
Storage and Security of Personal Information
We store and manage your personal information using reasonable security measures to help prevent misuse, loss, unauthorised access, modification, or disclosure.
When we no longer need your personal information for the purpose for which we collected it, we securely destroy it or permanently remove identifying details where appropriate. We may retain some personal information in client records to meet legal, regulatory, and business record-keeping obligations. We keep these records for a minimum of seven (7) years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Bay Removals will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
53 Shelley Road Moruya, Eurobodalla, N.S.W 2537
02 4474 3938