Archive for the ‘Customer Service Guide’ Category

Selling and moving

General Advice

PACKING HINTS COMMON ERRORS TO AVOID WHEN PACKING YOURSELF Packing large cartons too heavy causes the carton to distort or break when lifted or contents to crush themselves. Using masking tape instead of plastic packaging tape. Masking tape is paper and will rip causing cartons

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moving House

Removal Plan

START NOW Decide if you will pack yourself or have BAY REMOVALS do it for you Contact BAY REMOVALS to arrange for a quote Clean out all cupboards of unwanted items Run down pantry supplies and frozen foods Check that larger furniture will fit into

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Container Storage

Storage

FORMAL FURNITURE STORAGE This is sometimes referred to as warehouse storage, and is normally controlled exclusively by the removalist company. This is the traditional form of storage. The mode of storage is a large enclosed area within which a number of separate customers have their

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Different Forms of Removal

Bay Removals charges locally by the hour with a minimum charge of two hours. In the situation where another removal is involved with your own, ie. someone else moving into or out of either end of your removal, then if the same removalist is controlling both ends of the job, timing can be arranged so that no party is waiting on the other.

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Removalist Truck

Removal Vehicles and Equipment

A working furniture van should be fully enclosed and equipped. Normal equipment consists of the following: – Soft felt for wrapping furniture. Hessian for wrapping hardware, etc. Specialised trolleys ie. Fridge, wardrobe & piano. Removal carrying straps Loading ramps The Bay Removals fleet has ALL

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Packing and moving house

Packing, Cartons and Portable Wardrobes

Normal options on packing are the customer doing it all themselves, the removalist doing it or a compromise where the removalist does the glassware or just the crystal and you, the customer, do the rest.

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Moving House

Confirmation of Removalist Booking

You have a lot to think about when it comes to moving. It is MOST IMPORTANT that you obtain positive confirmation of booking from the removalist of your requirements, dates and times.

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Selling and moving

Obtaining a Quotation

If the removalist is interested in giving you a fixed price to cover the service that you want, then they will want to come and view your possessions to give you estimation. This has its advantages as a written quote can be received and more

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Change of Address

Change of Address List

This is a general check list to inform of your new address after moving Accountant Bank Blood Bank Building Society Chemist Child Care Centre Clubs Council Credit Card Provider Credit Union Dentist Department Store Accounts Doctor Drivers Licence – RTA Electoral Office Electricity Family and

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Moving House

Insurance

Customers can become confused because some removalists have a blanket insurance cover that they offer for “free” and then the costs are recouped from the removal. These covers are very basic and are often limited in value of payment on any one load.

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Removalist

Removalist Industry

Bay Removals can do it all, from packing all your possessions and unpacking them at your new home, or just transporting the goods.

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